FAQ
What should I do if I get a "The Administrator needs to assign the station using the "Control Center" " error when launching PassagePoint?
On the client On the Client workstation that is getting the message "The Administrator needs to assign the station using the "Control Center 1) Log in with a user with 'admin' privileges 2) Go to home>> station preferences>> hit edit>> change ...
How to create a Station Location Visitor report
See attached.
HL7 - How to view visitors counted against a patient's bed count
PassagePoint release 6440 It's useful to see which visitor(s) are counted against a patient's bed count. To see this, look up the patient normally via the Host Info section, then after finding the patient, hit the "Other Patient Info", then "Room/Bed ...
How to test the QS1000 and QS2000 with Gemalto SDK
If the Scanner is working and able to scan the Document see KB article on how to install and configure the QS1000/QS2000 https://support.stopware.com/portal/en/kb/articles/qs1000-user-guide ****Scanner scans when had is waved over. Scanner can not be ...
PasasgePoint/IIS with SSL and redirecting http to https
Prerequisites 1) This document assumes you've laready setup passagepoint with IIS. if not, pls review here and set up IIS with passagepoint first: https://support.stopware.com/portal/en/kb/articles/iis-setup-with-passagepoint SSL Certificate Secure ...
IIS setup with PassagePoint
PasasgePoint comes default with Apache web server, however passagepoint can leverage IIS as a front end Requirements 1) We module license installed on the passagepoint server With a passagepoint client, log in as the admin user, and do Home > ...
SSO setup with IIS
Prerequisites 1) This document assumes you've laready setup passagepoint with IIS. if not, pls review here and set up IIS with passagepoint first: https://support.stopware.com/portal/en/kb/articles/iis-setup-with-passagepoint 2) LDAP directory Link ...
How to Install the and Configure the LX 500
Download the driver package from the Primera website below. https://www.primera.com/lx500downloads Right click the application and run as an administrator. Once the installation is finish run the printer hub and calibrate the printer. Once the ...
How to install and configure the ID-150
We recommend that customers add the following expectation for the following paths for their antivirus - both for the PassagePoint server as well as all machines that install PassagePoint clients. See Kb article on anti virus exclusions. ...
HL7 Specifications (Outpatient Appointments)
HL7 Port Port is configurable and can be any agreed upon port. FYI - The default port in the configuration is 2019 HL7 required segments and fields Currently passagepoint does not support SIU scheduled appointments. An SIU scheduled appointment needs ...
HL7 Specifications (Inpatients)
HL7 Port Port is configurable and can be any agreed upon port. FYI - The default port in the configuration is 2019 HL7 required segments and fields In general, PassagePoint requires the following: 1) The entire MSH segment is needed along with the ...
How to find the version of Java
open cmd prompt and then cd to ppglobal\java\bin type: java -version
How to assign Screen Policies by User Role
Please make sure to assign the ‘Admin’ role to the Default Screen Policy and uncheck the ‘Apply to all roles’ before adding and assigning new screen policies. User roles are limited to one screen policy, please make sure to not add user roles to ...
How to view Active Users
To view Active Users: Log in with any user having permissions to the report center for example the 'admin' account. Navigate to Report Center > In Step#1 Select 'Active Users' > In Step#3 Click 'Preview Report'
Locale - How to rename header columns in Rapid Pending, Pre-Registration Today and Tomorrow Tab
Locale customization You can add your customized locale keys for both Client and Web interface here. The steps to do this are: (1) Create a file named "override.locale" at location "[Installation Folder]\Config\custom\locale\". For a typical ...
Log4j2 adding zinc verbose for devices
<?xml version="1.0" encoding="UTF-8"?> <Configuration> <Appenders> <Console name="log2console" target="SYSTEM_OUT"> <PatternLayout pattern="%d %-5p %c{1}:%L - %m%n"/> </Console> <RollingFile name="log2file" fileName="logs/client.log" ...
How to create a NDA
AGREEMENTS Agreements in the System Lists configuration screen allows you to enter legal and contract documentsthat visitors will need to agree to as part of their sign-in. Agreements are applied by associating them to appropriate People Categories. ...
How to set build to "internal" for the "all configs" screen
There is a hidden "all configs" screen To turn that on, set the PP environment variable to "INTERNAL" (all caps) and restart your client.
Refresh rate
PasasgePoint's refresh rate can be set Globally or per workstation. By default it's set to Global Home > Configure > Global settings If set to per station, the settings are then set individually on the workstation in Home > station preferences:
How To Install and Configure the CR1100
How to Install and Configure the CR1100 Download and Install the CR1100 Driver Do not Plug in the CR1100. Please download the CR1100 Virtual Com driver from: http://downloads.stopware.com/updates/codereader/cr1100.zip Plug in the CR1100 Scan the ...
How to configure and add a watchlist person
PasasgePoint's watchlist performs visitor screening against an internal watchlist By default it's set to visitor only. it's possible to set to host as well. Turn on alerts for Desktop client check the watchlist date Then if you are wanting the ...
How to add a license to passagepoint
Do home > configure > product licenses > hit add > and the product license if you get an error, hit manual entry, denote the machineID and use the manual method - go to http://visitorbadging.com/register - fill out everything in red and hit download ...
To Disable Capturing of ID/DL Data
To disable Capturing of ID/DL Data • Navigate to Home > Configure System> Policy Manager> Select Screen Policy • On the right hand side Expand Default Screen Policies > Expand Visit Center > Select 'CaptureID' > Click 'Edit' To disable capturing of ...
Reset passagepoint Admin password with SQL server Backend
If you don't know what back end DB you are running, see here first: https://support.stopware.com/portal/en/kb/articles/what-backend-database-am-i-running If PassagePoint is running Postgresql, see this: ...
People category based screen policy
PassagePoint's screen policy is a powerful customization tool, that allows manipulation of the GUI within pasasgepoint's screens. A screen can be set based on the People category For example, a visitor can be set to see a screen which contains ...
How to merge watchlist duplicates
See attached specs on feature to merge the wishlist duplicates
PassagePont Anti-virus exclusions
We have identified that the antivirus software installed at customer systems interferes with the operations performed by PassagePoint and this leads to other issues. On the PassagePoint Server these issues lead to performance degradation and on the ...
product training
A good place to start is 1) A quick overview https://stopware.com/products/passagepoint-software/passagepoint-global 2) How to videos: https://stopware.com/passagepoint-video-library-learn-more-about-passagepoint ...
How to increase Badge Photo Brightness
• Log into PassagePoint with any admin user • Navigate to Home > Station Preferences> Click "Edit" to the right > update "Badge Photo Brightness(%)" as needed. • Restart the PassagePoint App
How to skip the scanner driver installation
To skip the scanner driver installation must be on Passagepoint build version 6437 or higher. To find the version: log in with admin>> go to home> configure system> product licenses> on the right hand side> product version> I'll need the last 4 ...
How to setup Kiosk Auto login
From the windows Start Menu Click Start, type environment variables >> Select "Edit the System Environment Variables" In the System Properties window >> click "Environment Variables" button Under the System variables >> Click "New..." button In the ...
HL7 - Private Patient options/recommendations
There's 3 recommended options, and based on business workflow you can decide on what's best 1) filter so no private patients get to passagepoint. Passagepoint doesn't see it, it can't display it. 2) This one has 2 options. Send the patient, but A) ...
IIS/passagepoint SSO integration Troubleshooting steps
PassagePoint uses IIS windows authentication via NTLM for SSO into PassagePoint 1) Receiving 404, page not found or page not loading at all a) Disable URL rewrite double click on URL rewrite click on the rule, then hit Disable rule b) Test IIS by ...
Honeywell Pro-Watch Version: 4.5.0.12239 Integration
We have completed the integration testing for new Honeywell ProWatch access control with PassagePoint and the integration is approved. The version we have tested is as follows: Pro-Watch Version: 4.5.0.12239 HSDK Version: 2.6.3.2 (with patch applied) ...
Add multiple hosts/visitors to the email template
Add multiple visitors into the Host Email Template Go to Home> configure system> Email Templates Edit the Email template and include "Visitor Repeat Start" before the visitor first name and last name followed by "Visitor Repeat End" After updating ...
How to intercept URL rewrite HOST for a different port
this is useful if you want to rewrite restAPI on a different port
Send a single notification email even for multiple hosts/visitors
see attached specs
DNA Fusion latest version
DNA Fusion 8.2.0.5 version (FLEX 1.29.258.377).
MKData
see attached video
Enterprise Control Center - How to add and assign access level to buildings/locations
Enterprise Control Center How to add and assign access level to buildings/locations Navigate to home> configure system> lists> Select "Access Control Permisssions" >> click "Add" Give the "List Name" a name Click "Add" to add another List After ...
Next page