FAQ
How to find the product version of PassagePoint
To find the version of passagepoint, there are 2 methods 1) on a client, login with an admin user, then do Home > configure > product licenses 2) on the Server using windows explorer, navigate to \\PPGlobal\Config\code In the code folder, the folder ...
Am I using IIS or Tomcat to serve the PassagePoint web module
Sometimes it is required to know whether your PassagePoint IntranetModule is being served by IIS or Tomcat. By Default, Tomcat runs on port 2080, and IIS runs on port 80 With that, by looking at the URL used to hit the web module, it is easy to ...
How to move a badge from one passagepoint server to another
sometimes it's useful to make changes in Dev, then move a badge to production. PassagePoint Global makes this very simple to do by providing an "export badge/Import badge" feature. 1) In Home > configure system >Badge Designs > select and Edit the ...
How to turn on the Dashboard
The Dashboard runs on port 2081 and that port will need to be enabled i n the server.xml file Open Server.xml file with Notepad open the file with Notepad, and search for 2081 Delete the comment tags (circled in red) once removed it should look like ...
How to add fields (objects) to a badge
PassagePoint Global makes it very easy to add fields or supported objects to a badge. 1) Decide which badge to add the field or object to. Most likely it'll be the badge with a status of "Default Badge" Hit the "Edit" to edit the badge 2) Make a ...
Force reinstall of Acuant SDK on client (Driver not installed or missing)
The Scanner Driver has not been installed and/or is missing from the system "C:\Program Files (x86)\Acuant" 1) open the C:\ppglobal folder>> Delete the .uninstaller folder 2) Go to c:\PPGlobal\client\ a. delete “jarCache” folder b. delete ...
HL7 - ADT fields
PID segment PV1 PV2
Web Customized Configurations
Customized Configurations 1. Web customization You can add your customized Logo image and CSS file for various web interfaces here. Lets say you want to add a custom Logo and CSS for a configured web interface with the name "wi1". The steps to do ...
logs - Where to find the services.log
PassagePoint's services.log file contains debugging inf that are helpful for troubleshooting purposes and can be found here: \\PPGlobal\Tomcat\logs
Kiosk - How to set Kiosk to print on sign-In
Change the 'OnSigninPrintBadge' to "True" for the 'KioskForm' Login as Amin > Home > Configure > Screen Policy > Kiosk Screens > KioskForm > Edit > select "OnSigninPrintBadge" > select 'true' and hit Enter > hit the save button
web pre-registration module - How to make company name and email mandatory
How to make company name and email mandatory Stop the passagepoint service On the server machine navigate to PPGlobal\Config\context\1\main.ctx Edit "options.xml" search for <isEmailRequired>false</isEmailRequired> ...
How to Reset the Admin password (PostgreSQL Backend)
If you don't know what back end DB you are running, see here first: https://support.stopware.com/portal/en/kb/articles/what-backend-database-am-i-running for SQL backend see here: Reset passagepoint Admin password with SQL server Backend ...
What Backend Database am I running
if you don't know what backend DB, check the sqlContext.xml file on the server C:\PPGlobal\Config\sqlcontext.xml The example below is going out to MS SQL server as the red circle indicates The example below is for postgresql
HL7 - PassagePoint's HL7 field mappings
see below for a list of mapping fields
How do I make the email field required on the web portal?
On the PassagePoint application server, navigate to "PPGlobal\Config\context\1\main.ctx" 1) Edit the 'options.xml' file using any text editer 2) update <isEmailRequired> from "false" to "true" <isEmailRequired>true</isEmailRequired> 3) Restart the ...
PassagePoint's web Module
PassagePoint web Module allows a user to pre-register visitors ahead of time. The authentication method can be 1) SSO through IIS NTLM (single sign on) When using SSO, a user clicks on the passagepoint website links and is logged on to the web module ...
Genetec Access control
The Genetec integration was done with Genetec Security Center 5.6. docs attached STOPware - Genetec ACS Integration _1_ Genetec Security Center Gentec Security Center Testing
What should I do if I get a "The Administrator needs to assign the station using the "Control Center" " error when launching PassagePoint?
On the client On the Client workstation that is getting the message "The Administrator needs to assign the station using the "Control Center 1) Log in with a user with 'admin' privileges 2) Go to home>> station preferences>> hit edit>> change ...
How to create a Station Location Visitor report
See attached.
HL7 - How to view visitors counted against a patient's bed count
PassagePoint release 6440 It's useful to see which visitor(s) are counted against a patient's bed count. To see this, look up the patient normally via the Host Info section, then after finding the patient, hit the "Other Patient Info", then "Room/Bed ...
How to test the QS1000 and QS2000 with Gemalto SDK
If the Scanner is working and able to scan the Document see KB article on how to install and configure the QS1000/QS2000 https://support.stopware.com/portal/en/kb/articles/qs1000-user-guide ****Scanner scans when had is waved over. Scanner can not be ...
PasasgePoint/IIS with SSL and redirecting http to https
Prerequisites 1) This document assumes you've laready setup passagepoint with IIS. if not, pls review here and set up IIS with passagepoint first: https://support.stopware.com/portal/en/kb/articles/iis-setup-with-passagepoint SSL Certificate Secure ...
IIS setup with PassagePoint
PasasgePoint comes default with Apache web server, however passagepoint can leverage IIS as a front end Requirements 1) We module license installed on the passagepoint server With a passagepoint client, log in as the admin user, and do Home > ...
SSO setup with IIS
Prerequisites 1) This document assumes you've laready setup passagepoint with IIS. if not, pls review here and set up IIS with passagepoint first: https://support.stopware.com/portal/en/kb/articles/iis-setup-with-passagepoint 2) LDAP directory Link ...
How to Install the and Configure the LX 500
Download the driver package from the Primera website below. https://www.primera.com/lx500downloads Right click the application and run as an administrator. Once the installation is finish run the printer hub and calibrate the printer. Once the ...
How to install and configure the ID-150
We recommend that customers add the following expectation for the following paths for their antivirus - both for the PassagePoint server as well as all machines that install PassagePoint clients. See Kb article on anti virus exclusions. ...
HL7 Specifications (Outpatient Appointments)
HL7 Port Port is configurable and can be any agreed upon port. FYI - The default port in the configuration is 2019 HL7 required segments and fields Currently passagepoint does not support SIU scheduled appointments. An SIU scheduled appointment needs ...
HL7 Specifications (Inpatients)
HL7 Port Port is configurable and can be any agreed upon port. FYI - The default port in the configuration is 2019 HL7 required segments and fields In general, PassagePoint requires the following: 1) The entire MSH segment is needed along with the ...
How to find the version of Java
open cmd prompt and then cd to ppglobal\java\bin type: java -version
How to assign Screen Policies by User Role
Please make sure to assign the ‘Admin’ role to the Default Screen Policy and uncheck the ‘Apply to all roles’ before adding and assigning new screen policies. User roles are limited to one screen policy, please make sure to not add user roles to ...
How to view Active Users
To view Active Users: Log in with any user having permissions to the report center for example the 'admin' account. Navigate to Report Center > In Step#1 Select 'Active Users' > In Step#3 Click 'Preview Report'
Locale - How to rename header columns in Rapid Pending, Pre-Registration Today and Tomorrow Tab
Locale customization You can add your customized locale keys for both Client and Web interface here. The steps to do this are: (1) Create a file named "override.locale" at location "[Installation Folder]\Config\custom\locale\". For a typical ...
Log4j2 adding zinc verbose for devices
<?xml version="1.0" encoding="UTF-8"?> <Configuration> <Appenders> <Console name="log2console" target="SYSTEM_OUT"> <PatternLayout pattern="%d %-5p %c{1}:%L - %m%n"/> </Console> <RollingFile name="log2file" fileName="logs/client.log" ...
How to create a NDA
AGREEMENTS Agreements in the System Lists configuration screen allows you to enter legal and contract documentsthat visitors will need to agree to as part of their sign-in. Agreements are applied by associating them to appropriate People Categories. ...
How to set build to "internal" for the "all configs" screen
There is a hidden "all configs" screen To turn that on, set the PP environment variable to "INTERNAL" (all caps) and restart your client.
Refresh rate
PasasgePoint's refresh rate can be set Globally or per workstation. By default it's set to Global Home > Configure > Global settings If set to per station, the settings are then set individually on the workstation in Home > station preferences:
How To Install and Configure the CR1100
How to Install and Configure the CR1100 Download and Install the CR1100 Driver Do not Plug in the CR1100. Please download the CR1100 Virtual Com driver from: http://downloads.stopware.com/updates/codereader/cr1100.zip Plug in the CR1100 Scan the ...
How to configure and add a watchlist person
PasasgePoint's watchlist performs visitor screening against an internal watchlist By default it's set to visitor only. it's possible to set to host as well. Turn on alerts for Desktop client check the watchlist date Then if you are wanting the ...
How to add a license to passagepoint
Do home > configure > product licenses > hit add > and the product license if you get an error, hit manual entry, denote the machineID and use the manual method - go to http://visitorbadging.com/register - fill out everything in red and hit download ...
To Disable Capturing of ID/DL Data
To disable Capturing of ID/DL Data • Navigate to Home > Configure System> Policy Manager> Select Screen Policy • On the right hand side Expand Default Screen Policies > Expand Visit Center > Select 'CaptureID' > Click 'Edit' To disable capturing of ...
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