We recommend that customers add the following expectation for the following paths for their antivirus - both for the PassagePoint server as well as all machines that install PassagePoint clients. See Kb article on anti virus exclusions.

https://support.stopware.com/portal/en/kb/articles/passagepont-anti-virus-exclusions

The following folders should have full rights for the users:

• PPGlobal

• Acuant

• CSActApp

Give Full Rights to the PPGlobal Folder

• Navigate to the “C” drive, right click “PPGlobal”

• Select Properties>> click "Edit"

• Select Users at the bottom and check "full control" at the bottom>> click "OK"

Give Full Rights to the Acuant Folder

• Navigate to “C:\Program Files (x86)”, right click “Acuant”

• Select Properties>> click "Edit"

• Select Users at the bottom and check "full control" at the bottom>> click "OK"

Enable hidden folders 

• Open Windows File Explorer

• Click view on top

• Check "hidden items"

Give Full Rights to the ProgramData Folder (This folder stores the activation key file)

• Navigate to to "C:\Program Data right click "CSActAPP"  

• Select Properties>> click "Edit"

• Select Users at the bottom and check "full control" at the bottom>> click "OK"

Instructions:

1) Activate the Activation key

• Navigate to C:\Program Files (x86)\Acuant\SDK >> right click  "activation.exe" and run as administrator

• Enter the "activation key" click "Activate on Server"

          If the Acuant folder is missing, see KB article below to reinstall the drivers:

https://support.stopware.com/portal/en/kb/articles/force-reinstall-of-acuant-sdk-on-client-looping-sdk-installer

2) Update the environment variables

•  Navigate to Windows Start> type "Edit the system environment variables" >> Select "Edit the system environment variables" >>In the “System Variables” pane >> Select the “Path” >> Click  Edit and move the "C:\Program files (x86)\Acuant\SDK" to the top >> click ok

- If the environment variable is not available. See KB article to reinstall the drivers.

https://support.stopware.com/portal/en/kb/articles/force-reinstall-of-acuant-sdk-on-client-looping-sdk-installer

4) Test the scanner outside of PassagePoint using the utility below.

• Please download this test utility >> http://downloads.stopware.com/updates/AcuantSDK/IdTestUtility.zip

• Extract it into its own folder

• run the idtestutility.exe >> choose option 4

• The scanner name should appear at the bottom >> device(s) connected:

• Place a Driver License into the Scanner >> Click scan ID >> the scanner should pull the ID through and perform the scan

7) Turn Off Windows Power Saving Features

Disable Sleep, Hybrid Sleep and USB Selective Suspend: 

• Open Control Panel. 

• Click on Power Options. 

• Under "Preferred plans," click the Change plan settings link for the plan you're currently using. ... 

• Under “Put the computer to sleep” select Never

• Click the Change advanced power settings link. 

• Click the + sign next to "Sleep" 

• Click the + sign next to "Allow hybrid sleep" and change setting to "off" (Skip this step if Hybrid Sleep is not available) 

• Click OK. 

• Click the + sign next to "USB" settings

• Expand USB selective suspend setting > Change dropdown to Disabled. 

• Click OK

Turn Off USB Power Save Feature: 

• Open Control Panel 

• Click on Device Manager 

• Scroll down and select Universal Serial Bus Controller > Expand 

• Select USB Root Hub > Right Click > Properties > Power Management 

• Uncheck “Allow the computer to turn off this device to save power” 

• OK to Save. 

• Make sure you perform this step for all USB Root Hub options 

8) Add theID-150 to PassagePoint

• Right Click PassagePoint Client Icon and run as Administrator

• Login to PassagePoint >> Add the scanner

• Navigate to Home> Station Preferences> Click add at the bottom

• Select Business cards & Id Scanners > Click Next

• Select Card Scanning Solutions > Click Next

• Select ID-150 > Click Next

• Enter the Scanner Name

• Select the "Auto Detect Region", "Default Country" and "Default State"

• Update the photo brightness as needed. The higher the number the brighter, the lower the darker the scan will be.

• Select 600DPI > Click Finish

Please give PassagePoint 30secs - 1min to communicate with the scanner then Proceed to the next steps.

9) Add the Driver License Parser to PassagePoint

• In Station Preferences> Click add at the bottom

• Select Magnetic Strip Readers > Select Driver license Parser

• Give the Driver License Parser a name

• Enter the Activation Key

• Click 'Test'

• PassagePoint should return a success prompt

• Click Finish

10) Testing the Scanner in PassagePoint

• Navigate to Home> Visit Center> Rapid Registration > Visit Entry

• Click ID / License Icon > Place an ID / DL into the scanner face down