Search for PGAdmin and run
Select PPAdminIII and run
Click on “postgreSQL Database….” And enter “amber” for the password (without
quotes).
Expand till you see tables
Find x1_useraccount table and select “view top 100 rows”
Find the x_login account and click once in the x_password and change it to
1B2M2Y8AsgTpgAmY7PhCfg==
Restart passagepoint server service. Admin password is now reset to blank.
***NOTE***
This is for the PostgreSQL Backend.
If you are using MS SQL server, use this document instead: