logs - Where to find the services.log
PassagePoint's services.log file contains debugging inf that are helpful for troubleshooting purposes and can be found here:
\\PPGlobal\Tomcat\logs
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How to get logs for Support
There are 2 main logs for passagepoint 1) On the PassagePoint Server Majority of the time support will need the services.log file 2) On the specific client where the issue occured most of the time, support will need the client.log file
How to find the product version of PassagePoint
To find the version of passagepoint, there are 2 methods 1) on a client, login with an admin user, then do Home > configure > product licenses 2) on the Server using windows explorer, navigate to \\PPGlobal\Config\code In the code folder, the folder ...
How to find the version of Java
open cmd prompt and then cd to ppglobal\java\bin type: java -version
Login Audits
PasasgePoint audits successful logins as well as failed logins For sucessful logins, passagepoint provides a "User Account Activity" see screenshot below: For failed logins, passagepoint logs this to our normal services.log found on the server The ...
Single Sign On (SSO) with PassagePoint Client AD Authentication
PassagePoint's client authentication can work with AD via the LDAP protocol to provide a seamless Single Sign on (SSO) into passagepoint. This requires the windows user on the passagepoint client to be logged in as a domain user that has rights to ...