Windows 10 already provides the USB CDC driver so you shouldn't be installing any drivers.

If you are installing on windows 7, 8.1 see link for description and driver install links

https://www.zebra.com/us/en/support-downloads/software/drivers/usb-cdc-driver.html

1) set factory defaults

2) https://www.zebra.com/us/en/support-downloads/knowledge-articles/evm/emulating-a-com-serial-port-over-usb-using-cdc-driver.html

Follow the instructions, then print and scan the USB - CDC Host

3) https://www.zebra.com/us/en/support-downloads/knowledge-articles/scanner-is-sending-a-between-every-character-of-bar-code.html

Print and scan Enable code 39 full ascii

4) Presentation

PassagePoint Global does not use 'enter key' or carriage return. If you add it, it will scan invalid.