FAQ
Enterprise Control Center - How to add and assign access level to buildings/locations
Enterprise Control Center How to add and assign access level to buildings/locations Navigate to home> configure system> lists> Select "Access Control Permisssions" >> click "Add" Give the "List Name" a name Click "Add" to add another List After ...
How to set up passagepoint to talk to an encrypted SQL server DB
When Data at rest is required to be encrypted, STOPware recommends using SQL server, and using native SQL server data encryption. Once that is done on the SQL server side, on the passagepoint side, pls see attached sqlcontext.xml on how to configure ...
HL7 verbose logging (6432 and higher)
To turn on Verbose logging for HL7 Rename your current log settings to log4j2_old.xml Replace with attached log4j2.xml, then restart the passagepoint service.
HL7 verbose logging (prior to 6432)
To turn on Verbose logging for HL7 Rename your current log settings to log4j_old.xml Replace with attached log4j, then restart the passagepoint service.
Force reinstall of Acuant SDK on client (looping SDK installer)
On the client that is having this issue: Do this first: https://support.stopware.com/portal/en/kb/articles/fail-driver-installation-sent-from-server-stuck-on-acuant-installation-screen if that does not resolve, do this: 1) open the C:\ppglobal ...
Using windows authentication for SQL server
To use Windows Authentication, add service account to "PassagePoint Server" services The account used to start the passagepoint service is the account used to connect to SQL server The SQL context file will need to contain the following string: ...
LDAP setup
See attached Docs
AMAG JDBC
jdbc:sqlserver://<Server Name>:1433;databaseName=<dbName>; For example : jdbc:sqlserver://425P-ACS-SR01v:1433;databaseName=multiMAXImport; To change this: Login to PassagePoint desktop client with admin rights Navigate to home >configure system > ...
How to serialize passagepoint
There are 2 methods to adding a license(s) to PassagePoint The automatic method is preferred, however, if that method fails, use the Manual method in #2 below 1) Automatic - you must have internet connection with port 80 open - proxy not supported - ...
Automatically add destination from HL7 message
PassagePoint can auto create destinations from the HL7 message ***NOTE*** The auto creation process runs once at midnight meaning that once passagepoint receives a new location, it is not created till this process is run at midnight This does 2 ...
How to add HL7 patient room/bed to a badge
How to add HL7 patient room/bed to a badge 1) Map the Room/Bed to passagepoint fields Navigate to Home > configure > HL7 Integration and hit "New" for the Room => Using the HL7 integration screen, add a new Action rule exactly as follows: for the ...
Auto delete visitors (Purge Data)
In order to auto delete a scheduled task is set up, and that task is then set to delete records accordingly. Pls see attached "how to" doc.
visitor limits override feature for HL7 patients
PassagePoint allows an admin to set visitor limitation to a unit/room/bed, and also allows the admin to set an override password. To set the override password, Log into the client, and do Home > Configure system > System List > People categories > ...
How to disable the Acuant SDK Installer
How to disable the Acuant SDK Installer Note: This is only available in versions 6437 (7.05.2203_01.6437) and greater. To find the version - From the app: log in with admin>> go to home> configure system> product licenses> on the right hand side> ...
How to change the keystore
Normally passagepoint's SSL port runs on port 2443 and isn't used. However, if one wanted to disable our port 2080 and use 2443 it is possible, but the "Private" and "PEM" key files for the certificate must be sent to STOPware to be embedder into our ...
Email settings with Office 365
No client license is available. Either all licenses are in use, or licenses and stations in control center are misallocated
This message means you are either 1) out of licenses log in as admin, and go to: Home > configure > product licenses > count all client licenses. Then Report center tab, hit "Active users". Count the number of users, vs. the number of licenses you ...
How to send an ical file in the visitor notification email
Follow the steps below to send an ical file in the visitor notification email: Login to the desktop client with admin rights. Navigate to: Home > Configure System > Communication Settings > Under the Configured E-mail Templates section, select and ...
Use MSSQL database instead of PostgreSQL
If you want to use SQL, after PassagePoint has been installed >> go to \PPGlobal\config delete the first 'sqlcontext.xml' file. Then rename the 'sqlcontext.xml.mssql' to 'sqlcontext.xml' Here - edit the new updated 'sqlcontext.xml' You will need to ...
PowerShell to Test Open Ports (Telnet)
From the Start Menu Click Start, type PowerShell, and then click Windows PowerShell Test-NetConnection command passagepoint requires 2 ports to be open (2080, 9876) Using IP address Test-NetConnection -ComputerName 192.168.1.1 -Port 2080 For example, ...
visit limitations based on destination
Visits can be set based on destination
How to install and configure the DS457
Zebra Drivers are pre-installed with windows. No driver install necessary. To emulate a COM port over a USB connection, please follow these steps 1. Scan the following bar code 2. Your scanner should now show up in Device Manager with a COM port ...
How to disable all 1d barcodes for DS457
Scan the barcode to Disable scanning 1d barcodes
VIP feature (pre-register and send to access control)
The VIP feature pre-registers a visitor and an e-pass email is sent with the barcode of the access card number printed to the visitor However, that card isn't sent to Access control system till that person is signed in. A visitor must be signed in ...
Visitor Limits based on host
PassagePoint can limit the number of visitors a host can received. The setting is in Home > Configure system > Screen policy > Rapid Registration > Edit > NumVisitorsPermitted > change "value" to limit desired. By default this setting is set to 0, ...
"How To" turn on MRN watchlist feature
The goal is to match a patient to a watchlist. To be 100% sure the patient we are looking up is the patient on the watchlist, we use the MRN of the patient we are looking up and match against the MRN of the patient in our watchlist. 1) We map the ...
Adding the Onboard Signature Pad
PassagePoint has an onboard signature pad that can be adding in to be use in conjunction with a touch screen. Keep in mind that this signature pad will be shown at the top of the screen and cannot be moved. Follow the direction below to add the ...
How does the Visit Limit work?
Visit Limit feature works on rolling 365 calendar days (e.g., first visit is 8May2023 – the visitor will be managed within the visit limits until 7May2024). As per your settings ‘Counter days’ is set to 7 and ‘Visit Limit’ is 5, i.e. Person having ...
How to add a SSL certificate to the PassagePoint server
How to import a certificate into passagepoint PassagePoint's certificate format is "cer" format If your certificate is NOT "cer" format, convert the certificate using https://www.sslshopper.com/ssl-converter.html You'll download a PEM file. Open the ...
IIS SSO is prompting for username/password realm challenge
As PassagePoint use NTLM SSO via IIS one issue that could be problematic is with DNS if a browser determines it is outside of the "intranet" realm If the DNS record has a different suffix and is not considered to be part of "Intranet" but instead is ...
Extra verbose logging in passagepoint
We do not recommend customers enabling the logs unless required. See attached for log4j2.xml which has all verbose enabled. You can simply remove yours and replace with the attached, then restart. We have 5 different logging for a different purposes: ...
How to repoint a PassagePoint client to an entirely different PassagePoint server
Pls note. this is to repoint a passagepoint client to a completely different passagepoint server. If you've move the passagepoint server, and need to repoint the client, use this link instead. ...
Sex Offender Search IP Address Change
If you are having a connection issue with your PassagePoint Sex Offender Search, please note that the IP address has changed. Please have IT whitelist 20.80.255.157 and 104.209.250.30 on port 443 going outbound. The URL we use for Sex Offender is ...
How to connect to Microsoft SQL database and encyrpt user password
Note: For windows authentication see KB article https://support.stopware.com/portal/en/kb/articles/sqlcontext-for-windows-authentication For SQL Authentication see instructions below. If TLS is required, see attachements. 1) Create a clean database ...
How to configure cipher (weak cipher)
Ciphers are configurable. The steps for the same are provided below: Stop the PassagePoint services On PassagePoint Server Installed machine, navigate to path 'PassagePoint Installation Directory:\PPGlobal\Tomcat\conf' and take the backup of ...
data migration v13 to Global (4.5.x to global)
data migration v13 to Global On the passagepoint v13 side, need to Move all pro to Enterprise SQL server. if data does not need to be deleted, anything in the v13.292.1 build is fine, however if data needs to be deleted and photos need to be deleted, ...
PassagePoint not starting after a crash (out of space)
Getting this error in the logs: Context initialization failed org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'ServerBootstrap' defined in ServletContext resource [/WEB-INF/applicationContext.xml]: stop the ...
PassagePoint Install Manual
See attached for install manaul
What is PII and how does PassagePoint handle this data?
What is PII? Personally Identifiable Information (PII) includes: (1) any information that can be used to distinguish or trace an individual’s identity, such as name, social security number, date and place of birth, mother’s maiden name, or biometric ...
Does PassagePoint Comply with GDPR Data Protection & Privacy Regulations?
All companies that collect or process the personal information of EU residents must ensure they have a compliant GDPR (General Data Protection Regulation) data retention policy. What is GDPR? The General Data Protection Regulation 2016/679 is a ...
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