FAQ
Reset passagepoint Admin password with SQL server Backend
If you don't know what back end DB you are running, see here first: https://support.stopware.com/portal/en/kb/articles/what-backend-database-am-i-running If PassagePoint is running Postgresql, see this: ...
People category based screen policy
PassagePoint's screen policy is a powerful customization tool, that allows manipulation of the GUI within pasasgepoint's screens. A screen can be set based on the People category For example, a visitor can be set to see a screen which contains ...
How to merge watchlist duplicates
See attached specs on feature to merge the wishlist duplicates
PassagePont Anti-virus exclusions
We have identified that the antivirus software installed at customer systems interferes with the operations performed by PassagePoint and this leads to other issues. On the PassagePoint Server these issues lead to performance degradation and on the ...
product training
A good place to start is 1) A quick overview https://stopware.com/products/passagepoint-software/passagepoint-global 2) How to videos: https://stopware.com/passagepoint-video-library-learn-more-about-passagepoint ...
How to increase Badge Photo Brightness
• Log into PassagePoint with any admin user • Navigate to Home > Station Preferences> Click "Edit" to the right > update "Badge Photo Brightness(%)" as needed. • Restart the PassagePoint App
How to skip the scanner driver installation
To skip the scanner driver installation must be on Passagepoint build version 6437 or higher. To find the version: log in with admin>> go to home> configure system> product licenses> on the right hand side> product version> I'll need the last 4 ...
How to setup Kiosk Auto login
From the windows Start Menu Click Start, type environment variables >> Select "Edit the System Environment Variables" In the System Properties window >> click "Environment Variables" button Under the System variables >> Click "New..." button In the ...
HL7 - Private Patient options/recommendations
There's 3 recommended options, and based on business workflow you can decide on what's best 1) filter so no private patients get to passagepoint. Passagepoint doesn't see it, it can't display it. 2) This one has 2 options. Send the patient, but A) ...
IIS/passagepoint SSO integration Troubleshooting steps
PassagePoint uses IIS windows authentication via NTLM for SSO into PassagePoint 1) Receiving 404, page not found or page not loading at all a) Disable URL rewrite double click on URL rewrite click on the rule, then hit Disable rule b) Test IIS by ...
Honeywell Pro-Watch Version: 4.5.0.12239 Integration
We have completed the integration testing for new Honeywell ProWatch access control with PassagePoint and the integration is approved. The version we have tested is as follows: Pro-Watch Version: 4.5.0.12239 HSDK Version: 2.6.3.2 (with patch applied) ...
Add multiple hosts/visitors to the email template
Add multiple visitors into the Host Email Template Go to Home> configure system> Email Templates Edit the Email template and include "Visitor Repeat Start" before the visitor first name and last name followed by "Visitor Repeat End" After updating ...
How to intercept URL rewrite HOST for a different port
this is useful if you want to rewrite restAPI on a different port
Send a single notification email even for multiple hosts/visitors
see attached specs
DNA Fusion latest version
DNA Fusion 8.2.0.5 version (FLEX 1.29.258.377).
MKData
see attached video
Enterprise Control Center - How to add and assign access level to buildings/locations
Enterprise Control Center How to add and assign access level to buildings/locations Navigate to home> configure system> lists> Select "Access Control Permisssions" >> click "Add" Give the "List Name" a name Click "Add" to add another List After ...
How to set up passagepoint to talk to an encrypted SQL server DB
When Data at rest is required to be encrypted, STOPware recommends using SQL server, and using native SQL server data encryption. Once that is done on the SQL server side, on the passagepoint side, pls see attached sqlcontext.xml on how to configure ...
HL7 verbose logging (6432 and higher)
To turn on Verbose logging for HL7 Rename your current log settings to log4j2_old.xml Replace with attached log4j2.xml, then restart the passagepoint service.
HL7 verbose logging (prior to 6432)
To turn on Verbose logging for HL7 Rename your current log settings to log4j_old.xml Replace with attached log4j, then restart the passagepoint service.
Force reinstall of Acuant SDK on client (looping SDK installer)
On the client that is having this issue: Do this first: https://support.stopware.com/portal/en/kb/articles/fail-driver-installation-sent-from-server-stuck-on-acuant-installation-screen if that does not resolve, do this: 1) open the C:\ppglobal ...
Using windows authentication for SQL server
To use Windows Authentication, add service account to "PassagePoint Server" services The account used to start the passagepoint service is the account used to connect to SQL server The SQL context file will need to contain the following string: ...
LDAP setup
See attached Docs
AMAG JDBC
jdbc:sqlserver://<Server Name>:1433;databaseName=<dbName>; For example : jdbc:sqlserver://425P-ACS-SR01v:1433;databaseName=multiMAXImport; To change this: Login to PassagePoint desktop client with admin rights Navigate to home >configure system > ...
How to serialize passagepoint
There are 2 methods to adding a license(s) to PassagePoint The automatic method is preferred, however, if that method fails, use the Manual method in #2 below 1) Automatic - you must have internet connection with port 80 open - proxy not supported - ...
Automatically add destination from HL7 message
PassagePoint can auto create destinations from the HL7 message ***NOTE*** The auto creation process runs once at midnight meaning that once passagepoint receives a new location, it is not created till this process is run at midnight This does 2 ...
How to add HL7 patient room/bed to a badge
How to add HL7 patient room/bed to a badge 1) Map the Room/Bed to passagepoint fields Navigate to Home > configure > HL7 Integration and hit "New" for the Room => Using the HL7 integration screen, add a new Action rule exactly as follows: for the ...
Auto delete visitors (Purge Data)
In order to auto delete a scheduled task is set up, and that task is then set to delete records accordingly. Pls see attached "how to" doc.
visitor limits override feature for HL7 patients
PassagePoint allows an admin to set visitor limitation to a unit/room/bed, and also allows the admin to set an override password. To set the override password, Log into the client, and do Home > Configure system > System List > People categories > ...
How to disable the Acuant SDK Installer
How to disable the Acuant SDK Installer Note: This is only available in versions 6437 (7.05.2203_01.6437) and greater. To find the version - From the app: log in with admin>> go to home> configure system> product licenses> on the right hand side> ...
How to change the keystore
Normally passagepoint's SSL port runs on port 2443 and isn't used. However, if one wanted to disable our port 2080 and use 2443 it is possible, but the "Private" and "PEM" key files for the certificate must be sent to STOPware to be embedder into our ...
Email settings with Office 365
No client license is available. Either all licenses are in use, or licenses and stations in control center are misallocated
This message means you are either 1) out of licenses log in as admin, and go to: Home > configure > product licenses > count all client licenses. Then Report center tab, hit "Active users". Count the number of users, vs. the number of licenses you ...
How to send an ical file in the visitor notification email
Follow the steps below to send an ical file in the visitor notification email: Login to the desktop client with admin rights. Navigate to: Home > Configure System > Communication Settings > Under the Configured E-mail Templates section, select and ...
Use MSSQL database instead of PostgreSQL
If you want to use SQL, after PassagePoint has been installed >> go to \PPGlobal\config delete the first 'sqlcontext.xml' file. Then rename the 'sqlcontext.xml.mssql' to 'sqlcontext.xml' Here - edit the new updated 'sqlcontext.xml' You will need to ...
PowerShell to Test Open Ports (Telnet)
From the Start Menu Click Start, type PowerShell, and then click Windows PowerShell Test-NetConnection command passagepoint requires 2 ports to be open (2080, 9876) Using IP address Test-NetConnection -ComputerName 192.168.1.1 -Port 2080 For example, ...
visit limitations based on destination
Visits can be set based on destination
How to install and configure the DS457
Zebra Drivers are pre-installed with windows. No driver install necessary. To emulate a COM port over a USB connection, please follow these steps 1. Scan the following bar code 2. Your scanner should now show up in Device Manager with a COM port ...
How to disable all 1d barcodes for DS457
Scan the barcode to Disable scanning 1d barcodes
VIP feature (pre-register and send to access control)
The VIP feature pre-registers a visitor and an e-pass email is sent with the barcode of the access card number printed to the visitor However, that card isn't sent to Access control system till that person is signed in. A visitor must be signed in ...
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