FAQ
Steps to assign a new station in PassagePoint
No client license is available message. Either all licenses are in use, or licenses and stations in Control Center are misallocated. Follow these steps to assign the station in PassagePoint: ​ The user "admin" should be able to log in, regardless of ...
How do I backup my database before performing a PassagePoint upgrade?
It is IMPORTANT you make sure you make backups before the update. On the passagepoint server machine 1) Locate and stop the passagepoint service. 2) Locate the PPGlobal folder and backup the entire "config" folder. 3) On the Database side, see steps ...
What is the import order for the Web Pre-reg group registration Tab Delimited Text file?
The text file must meet with the following requirements: 1. Column header is required and should be included as the very first line, and should specify the following header names (case insensitive) 1. first: column for person first name, REQUIRED 2. ...
ID Scanner Troubleshooting Guide
ID Scanner Troubleshooting Guide If your Drivers’ License / Passport Scanners are disconnecting or going inactive, please follow the steps below to help remedy the issue. NOTE: If you have a QS1000 / Qs2000 For issues please see KB article on ...