1) Log in as admin> go to home> configure system> user roles> edit the admin role> scroll down to the bottom> Check "Enable Merge on Person data> save the changes.

2) Exit PassagePoint and log back in

3) In the Rapid Reg screen, look up the person. Enter the first name and the last name> select "more information"

using the keyboard, hold down shift or CTRL and select the two records and hit  merge.

4) in the merge window, it will you to choose what information you would like to merge and keep.