How to install and configure the Gemalto QS1000 & QS2000 

The scanner should be plugged in directly into the back of the PC into a USB 3.0 port.

https://support.stopware.com/portal/en/kb/articles/passagepont-anti-virus-exclusions

https://support.stopware.com/portal/en/kb/articles/acuant-sdk-activation-site-and-ports

NOTE: Please do not manually download and install the drivers. The scanner drivers are bundled with the PassagePoint installation. Verify that the scanner drivers are installed. In control Panel > programs > Programs and Features look for Acufill SDK and Gemalto Document Reader

If the AcuFill SDK and Gemalto Document Reader SDK is not installed click here for instructions to install the SDK. Once the SDK has been installed follow the instructions below.

Instructions:

1) Activate the Activation key

• Navigate to C:\Program Files (x86)\Acuant\SDK >> right click  "activation.exe" and run as administrator

• Enter the "activation key" click "Activate on Server"

2) Update the 'Application.ini' file to update the ambient light settings. Only apply this step if you are using the SDK version below 10220701. If you are using SDK driver version 10220701 or higher skip this step.

 The SDK version can be found in C:\Program Files (x86)\Acuant\SDK\Version.txt.

You can download and replace the 'Application.ini' file using the link below. http://downloads.stopware.com/updates/AcuantSDK/Application.zip

• Navigate to C:\Program Files (x86)\Thales\Gemalto Document Reader SDK\3.7.1.16\Config and replace the 'Application.ini' file with the attached 'Application.ini' file.

If you are unable to download the link, see steps below to update the 'Application.ini' file manually. 

• Navigate to C:\Program Files (x86)\Thales\Gemalto Document Reader SDK\3.7.1.16\Config

• Edit the ‘Application.ini’ file 

Search for "[DocDetect]" and update:

DarkObjects=0

LocateTop=1

CropToLaminate=0

To:

DarkObjects=1

LocateTop=1

CropToLaminate=1

UseIRForDetect=1

ActiveVideo=1

• Save the ‘Application.ini’ file onto the desktop

• Replace the ‘Application.ini’ file in C:\Program Files (x86)\Thales\Gemalto Document Reader SDK\3.7.1.16\Config with the one from the desktop

3) Update the environment variables

•  Navigate to Windows Start> type "Edit the system environment variables" >> Select "Edit the system environment variables" >>In the “System Variables” pane >> Select the “Path” >> Click  Edit and move the "C:\Program files (x86)\Acuant\SDK" to the top >> click ok

 If the drivers are installed to  environment variable is not available see KB article below

4) Test the scanner outside of PassagePoint using the utility below.

• Please download this test utility >> http://downloads.stopware.com/updates/AcuantSDK/IdTestUtility.zip

• Extract it into its own folder

• run the idtestutility.exe >> choose option 1

• The scanner name should appear at the bottom >> device(s) connected:

QS1000 appears as: AT9000

QS2000 appears as:  |

• Place a Driver License inside face down >> Click scan ID >> it should scan

If the scanner prompts error "Scanner Lib: Scanner Not Found"  see KB article on how to test the hardware: 

https://support.stopware.com/portal/en/kb/articles/how-to-test-the-qs1000-and-qs2000-with-gemalto-sdk

5) Enable hidden folders 

• Open Windows File Explorer

• Click view on top

• Check "hidden items"

6) Give Full Rights to the ProgramData Folder (This folder stores the activation key file)

• Navigate to to "C:\Program Data right click "CSActAPP"  

• Select Properties>> click "Edit"

• Select Users at the bottom and check "full control" at the bottom>> click "OK"

7) Give Full Rights to the PPGlobal Folder

• Open Windows File Explorer

• Navigate to "C:”

• Right Click “PPGlobal” 

• Select Properties>> click "Edit"

• Select Users at the bottom and check "full control" at the bottom>> click "OK"

8) Give Full Rights to the Acuant Folder 

• Navigate to “C:\Program Files (x86)”, right click “Acuant”

• Select Properties>> click "Edit" 

• Select Users at the bottom and check "full control" at the bottom>> click "OK"

9) Give Full Rights to the Thales Folder 

10) Turn Off Windows Power Saving Features

Disable Sleep, Hybrid Sleep and USB Selective Suspend: 

• Open Control Panel. 

• Click on Power Options. 

• Under "Preferred plans," click the Change plan settings link for the plan you're currently using.

• Under “Put the computer to sleep” select Never

• Click the Change advanced power settings link. 

• Click the + sign next to "Sleep" 

• Click the + sign next to "Allow hybrid sleep" and change setting to "off" (Skip this step if Hybrid Sleep is not available) 

• Click OK. 

• Click the + sign next to "USB" settings

• Expand USB selective suspend setting > Change dropdown to Disabled. 

• Click OK

Turn Off USB Power Save Feature: 

• Open Control Panel 

• Click on Device Manager 

• Scroll down and select Universal Serial Bus Controller > Expand 

• Select USB Root Hub > Right Click > Properties > Power Management 

• Uncheck “Allow the computer to turn off this device to save power” 

• OK to Save. 

• Make sure you perform this step for all USB Root Hub options 

Turn off Power Save Feature for the QS2000

• Scroll down and select Universal Serial Bus Devices > Expand 

• Select QS2000 Document Reader> Right Click > Properties > Power Management 

• Uncheck “Allow the computer to turn off this device to save power” > Click OK to Save. 

11) Add the QS1000/QS2000 to PassagePoint

• Right Click PassagePoint Client Icon and run as Administrator

• Login to PassagePoint >> Add the scanner

• Navigate to Home> Station Preferences> Click add at the bottom

• Select Business cards & Id Scanners > Click Next

• Select Card Scanning Solutions > Click Next

• Select QS1000/QS2000/AT10K < Click Next

• Enter the Scanner Name

• Select the "Auto Detect Region", "Default Country" and "Default State"

• Update the photo brightness as needed. The higher the number the brighter, the lower the darker the scan will be.

• Select 600DPI > Click Finish

Please give PassagePoint 30secs - 1min to communicate with the scanner then Proceed to the next steps.

12) Add the Driver License Parser to PassagePoint

• In Station Preferences> Click add at the bottom

• Select Magnetic Strip Readers > Select Driver license Parser

• Give the Driver License Parser a name

• Enter the Activation Key

• Click 'Test'

• PassagePoint should return a success prompt

• Click Finish

13) Testing the Scanner in PassagePoint

• Navigate to Home> Visit Center> Rapid Registration > Visit Entry

• Click ID / License Icon > Place an ID / DL into the scanner face down

For issues please see KB article on troubleshooting the QS1000 / QS2000 here.

.