When PassagePoint fails to connect to SQL server, it's possible to use windows ODBC manager to test the connection to SQL server.
If you don't know what sql server passagepoint connects to, see the "sqlcontext.xml" file,
Ile is in \\PPGlobal\Config\sqlcontext.xml
a sample file is below:
Red line is the location of sql server and DB name
Using windows ODBC manager.
search for ODBC, and run ODBC Data Sources (64bit)
Hit Add:
select SQL server, and hit Finish ***NOTE***, your driver may be a different version, but should work just as well.
using the name from your sqlcontext.xml file, copy it into the server field and hit "next"
change that to "with sql server authentication...." and type in the sql username/password
You should be able to connect and get the passagepoint DB
hit "next" and hit finish
hit test data source. You should get a success