How to install and configure the zebra ZD421
NOTE: If you connected your printer to the computer via USB before the installation, follow these recovery steps before printer driver installation - https://supportcommunity.zebra.com/s/article/000022027
Turn Off Windows Power Saving Features
To prevent the printer from going into sleep/idle mode see KB article on how to disable windows power settings:
The printer should also be plugged in directly into the PC.
Installing the Driver
1) Download the driver using the link below.
Windows 10 driver (also includes win 11 support)
2) unzip and install the driver
3) After installing the printer, give rights to the printer for everyone in windows:
a) Navigate to control panel > devices and printers > right click your printer select
printer properties
b) Select security > select everyone >> check manage this printer > check manage
documents > click apply and ok
To add the printer:
1) Log in to PassagePoint
2) Navigate to home >> station preferences > click add at the bottom right > select
badge printers > click 'select printer...' > select the printer from the list
3) Click 'Properties...' >> Update the media settings with your label size (see screenshot #1)
a) Select 'Graphic Options' set the Dithering as per the screenshot. (see screenshot #2)
4) Select the orientation
5) Click ‘OK’ when finished.
#1)
#2)
To adjust the brightness:
1) Navigate to Home > station preferences > change 'Badge Photo Brightness' to 30
2) Exit PassagePoint and log back in
3) Test print again, update the brightness as needed.
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