FAQ
Visitor Limits based on host
PassagePoint can limit the number of visitors a host can received. The setting is in Home > Configure system > Screen policy > Rapid Registration > Edit > NumVisitorsPermitted > change "value" to limit desired. By default this setting is set to 0, ...
"How To" turn on MRN watchlist feature
The goal is to match a patient to a watchlist. To be 100% sure the patient we are looking up is the patient on the watchlist, we use the MRN of the patient we are looking up and match against the MRN of the patient in our watchlist. 1) We map the ...
Adding the Onboard Signature Pad
PassagePoint has an onboard signature pad that can be adding in to be use in conjunction with a touch screen. Keep in mind that this signature pad will be shown at the top of the screen and cannot be moved. Follow the direction below to add the ...
How does the Visit Limit work?
Visit Limit feature works on rolling 365 calendar days (e.g., first visit is 8May2023 – the visitor will be managed within the visit limits until 7May2024). As per your settings ‘Counter days’ is set to 7 and ‘Visit Limit’ is 5, i.e. Person having ...
IIS SSO is prompting for username/password realm challenge
As PassagePoint use NTLM SSO via IIS one issue that could be problematic is with DNS if a browser determines it is outside of the "intranet" realm If the DNS record has a different suffix and is not considered to be part of "Intranet" but instead is ...
Extra verbose logging in passagepoint
We do not recommend customers enabling the logs unless required. See attached for log4j2.xml which has all verbose enabled. You can simply remove yours and replace with the attached, then restart. We have 5 different logging for a different purposes: ...
How to repoint a PassagePoint client to an entirely different PassagePoint server
Pls note. this is to repoint a passagepoint client to a completely different passagepoint server. If you've move the passagepoint server, and need to repoint the client, use this link instead. ...
Sex Offender Search IP Address (data divers)
If you are having a connection issue with your PassagePoint Sex Offender Search, please note that the IP address has changed. Please have IT whitelist 20.80.255.157 and 104.209.250.30 on port 443 going outbound. The URL we use for Sex Offender is ...
How to connect to Microsoft SQL database and encyrpt user password
Note: For windows authentication see KB article https://support.stopware.com/portal/en/kb/articles/sqlcontext-for-windows-authentication For SQL Authentication see instructions below. If TLS is required, see attachements. 1) Create a clean database ...
How to configure cipher (weak cipher)
Ciphers are configurable. The steps for the same are provided below: Stop the PassagePoint services On PassagePoint Server Installed machine, navigate to path 'PassagePoint Installation Directory:\PPGlobal\Tomcat\conf' and take the backup of ...
data migration v13 to Global (4.5.x to global)
data migration v13 to Global On the passagepoint v13 side, need to Move all pro to Enterprise SQL server. if data does not need to be deleted, anything in the v13.292.1 build is fine, however if data needs to be deleted and photos need to be deleted, ...
PassagePoint not starting after a crash (out of space)
Getting this error in the logs: Context initialization failed org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'ServerBootstrap' defined in ServletContext resource [/WEB-INF/applicationContext.xml]: stop the ...
PassagePoint Install Manual
See attached for install manaul
What is PII and how does PassagePoint handle this data?
What is PII? Personally Identifiable Information (PII) includes: (1) any information that can be used to distinguish or trace an individual’s identity, such as name, social security number, date and place of birth, mother’s maiden name, or biometric ...
Does PassagePoint Comply with GDPR Data Protection & Privacy Regulations?
All companies that collect or process the personal information of EU residents must ensure they have a compliant GDPR (General Data Protection Regulation) data retention policy. What is GDPR? The General Data Protection Regulation 2016/679 is a ...
How to enable merge function and manually merge a person record
1) Log in as admin> go to home> configure system> user roles> edit the admin role> scroll down to the bottom> Check "Enable Merge on Person data> save the changes. 2) Exit PassagePoint and log back in 3) In the Rapid Reg screen, look up the person. ...
idtestutility key
http://www.cssn-developers.com/downloads/SDK-Release-Letter.pdf download: http://downloads.stopware.com/updates/AcuantSDK/IdTestUtility.zip 1) extract the utility into its own folder 2) edit the text file and update the key with the following key: ...
RestAPI
PassagePoint features a set of RestAPI calls API documents are attached in the attachment section PassagePoint side ==================== 1) on passagepoint side, must enable port 2081 in tomcat/conf/server.xml uncomment the port 2081 Must have ...
What ports are required for the Acuant SDK activation
If you are using the "Automatic Activation" option, you must be connected to the internet to activate your software license key. If the computer is behind a firewall, license activation requires that the firewall be configured to let port 80 (HTTP) ...
How to Auto Import a Directory of Employees into PassagePoint
See the "How To" document attached in the attachment tab
How to install and configure the QS1000 & QS2000
How to install and configure the Gemalto QS1000 & QS2000 The scanner should be plugged in directly into the back of the PC into a USB 3.0 port. We recommend that customers add the following expectation for the following paths for their antivirus - ...
How do I move PassagePoint global to a different server?
How do I move PassagePoint Global to a different server? Source Machine = Production server is the customer's server that contains the PassagePoint Global “config” folder and database Destination Machine = New server for the PassagePoint Global ...
Can you host the PassagePoint Server in the Cloud?
Can you host the PassagePoint Server in the Cloud? PassagePoint simply requires an IP address for each PassagePoint client to make a connection to the server regardless of where that server is located. Typically since PassagePoint is an on-premise ...
How to set up the Sex offender search
The sex offender search is a licensed module within passagepoint and requires a license. 1) First check that you have a valid license 2) Create the Sex Offender search External watchlist as follows: home=>configure system=>External=>External ...
Signature Pad Guide
See attached doc
Fail driver installation sent from Server (looping and stuck on acuant installation screen)
If you are stuck in a loop on the Acuant driver installation follow the instructions below open \ppglobal\.uninstaller (DOT uninstaller) there's two folders one has a dot in front. open the ".uninstaller" and look for these folders "cssn" and ...
PassagePoint freezing on adding scanner
PassagePoint Freezes on adding the Driver license Scanner to Station Preferences PassagePoint is unable to locate the environment variable due to other conflicting environment variables or missing files. The environment variable will need to be ...
Import Users
Attached two docs, one to import users and one for import users with user accounts
Transaction error rollback
The steps to reset IdInfo are as follows: Stop the PassagePoint Service. On the PassagePoint Server machine, navigate to '<PassagePoint Installation Directory>:\PPGlobal\Config' and open "Prefix.xml" with any text editor (notepad or wordpad) and ...
HL7 OPT out confidential (hide)
PassagePoint provides a special label "PP_PATIENT_OPTOUT" With the label set to "PP_PATIENT_OPTOUT", PassagePoint looks in the Path to field, and based on the value in the Path to field, the patient will either be searchable or NOT searchable. In ...
Single Sign On (SSO) with PassagePoint Client AD Authentication
PassagePoint's client authentication can work with AD via the LDAP protocol to provide a seamless Single Sign on (SSO) into passagepoint. This requires the windows user on the passagepoint client to be logged in as a domain user that has rights to ...
What is the logic behind the Internal Watchlist matches?
Logic behind the possible watchlist match is at least first 3 letters of the First Name and the complete Last Name should match. Example: A watch list is created for the name James Smith. Few cases on what will match and what will not are as follows: ...
Ports used by PassagePoint
Ports used by PassagePoint defined in C:\PPGlobal\Tomcat\conf\server.xml 2080 -> Default Web port, to run PassagePoint Web Pre-registration on HTTP This is the default web port for PassagePoint web application. This is the TCP/IP port number on which ...
Migrate Data Source to SQL Server
To migrate to SQL: 1. Have SQL DBA create a clean database on SQL Server. Have DBA create a user with DBO rights to the database, and get the username/password (SQL authentication) from the DBA (database administrator). 2. In Database tools => select ...
How do I install and configure the CODE CR1021 Barcode Scanner?
Installing the barcode scanner for PassagePoint Global: 1. Connect the barcode scanner to your computer. 2. Download the USB Virtual COM Driver (32-bit and 64-bit Operating Systems) | Version: 2.4.2 and CortexTools2 | Version: 1.4.3.18 file at: ...
How to purge data from PassagePoint
It is recommended that a good backup is performed before purging any data. see here: https://support.stopware.com/portal/en/kb/articles/how-do-i-backup-my-database-before-performing-a-passagepoint-upgrade Remember that Data Deleted using this process ...
How to Automatically Back-up the PostgreSQL Database
To automatically backup the PassagePoint PostgreSQL database, create a Windows task with the changes below to invoke the PostgreSQL agent to back up the database. Create a batch file with the line below, and add it to your Window task: pg_dump -i -h ...
How do I import a list of Visitors or a group into PassagePoint Web Pre‐Registration?
Sample, when using all columns see attached. User should provide CSV/TSV format TEXT(.txt) file with the following requirements. Column header is required and should be included as the very first line, and should specify the following header names ...
How do I add a product license in PassagePoint Gobal?
There are two ways to add a product license in PassagePoint Global: Automatic and Manual. Automatic Entry of PassagePoint Global Licenses - You must have internet connection with port 80 open - Proxy not supported - If automatic fails, use the Manual ...
What ports need to be open for the client to connect to the server?
The following ports are required from the client to the sever: 2080, 9875, 9876 Optional ports needed on the server to the end point: If using email - port 25 If using LDAP - 389 If using ODBC - default ODBC port.
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