FAQ
How to configure and add a badge to passagepoint
This KB will use a Dymo 550 as an example and assumes the printer has been installed on windows. Give rights to the printer for everyone in windows. If this is not allowed, then make sure all printer settings within windows match the settings in ...
How to delete a visitor's record
You must be logged in as an Admin user and have "Enable Delete On Person Data" privileges 1) Log in as a user with Admin role, and review the Admin role You must have "Enable Delete On Person Data" checked If not, enable it by checking it off, save ...
windows 11 slow performance
Are you seeing slow windows 11 slow performance, and in turn affecting passagepoint's performance? Here are some possible culprits: Open the Task Manager (right click on taskbar, and hit "task manager") Then Click on the Performance item 1) Memory ...
MK Data failed to connect ssl
Failed to access the WSDL at: https://www.mkdenial.com/dplv3_1.asmx?wsdl. It failed with: Got sun.security.validator.ValidatorException: PKIX path building failed: download: https://downloads.stopware.com/updates/INT/patch/phosphate.zip On the ...
How to stop a visitor from printing automatically when signed in
By default a visitor is set to auto print signed in To change this behavior, turn the "printBadgeByDefault" variable to false in the screen policy for the screen you are using. In the below example, this is turned off for the Rapid Registration: Home ...
How to configure PassagePoint "Auto Login"
To configure PassagePoint "Auto Login" 1) Navigate to Home > Configure System > Select Authentication Rules > click Add a. Give the Rule a name, example “Auto Login” b. Select “Use Windows Single Sign On” > Click Save at the bottom 2) Navigate to ...
How to get logs for Support
There are 2 main logs for passagepoint 1) On the PassagePoint Server Majority of the time support will need the services.log file 2) On the specific client where the issue occured most of the time, support will need the client.log file
How to turn off/on keeping of the entire driver's license image
Log into passagepoint client as the admin user, or a user with admin privileges, then: Home > configure systems > screen policy > expand Visit Center Under Visit Center, click on "CaptureID" and hit Edit Set property to "true" to capture entire ...
How to make a field required.
PassagePoint's powerful screen policy allows the setting of a field to be set to 'required', which then forces a user to have to fill out a field before completing the form. The 'required' attribute is available for most of passagepoint's field on ...
Decartes Denied party screening (visual compliance) Ports and destination
PassagePoint can work with Decartes Denied party screen (visual compliance) As passagepoint must make a external call, the following port must be open outbound to : IP address: 192.250.27.175 port: 443 To set up in passagepoint, do Home > configure > ...
Determining Disk space needed
PassagePoint server application needs 2 GB for a clean new install. Based on Estimated number of visitors, and whether scanning of licenses, photos will be saved, the required space can be estimated. Pls download attached excel spreadsheet The ...
HL7 - Remove patient from lookup upon discharge
By default, PassagePoint allows a patient that has been discharged to be looked up for up to 2 days. This behavior is for instances where a patient has discharged, but family members may not be aware and are still looking for the patient. This is a ...
HL7 NON-verbose logging
If PasasgePoint's HL7 logger is set to verbose, to remove verbose logging, replace log4j2.xml on your server with attached log4j2.xml, then restart the passagepoint service.
How to create a user within PassagePoint using PassagePoint's username/password Login
Preliminary PassagePoint offers various ways to authenticate. 1) passagepoint Login 2) Single Sign on via AD LDAP 3) windows Single Sign on using workstationusername This "How To" will discuss item 1 above, passagepoint Login. PassagePoint's Login ...
How to enable searching a Host via intellihint by last name only
By default, PassagePoint requires at lest parts of a firstname and lastname to search. To enable searching a Host via intellihint by last name only, change the "requireFirstNameForIntellihints" to True Home > configure > Screen policy > select the ...
How to get the version of PassagePoint
Log in to PassagePoint with an Admin user, then: Home > Configure > product licenses see screenshot below
PassagePoint client server communication port (required)
Passagepoint client to server communication requires 3 ports ports - 2080, 9876,9875 2080 - is not encrypted and is used for the initial connection to download any updates/changes from the server. 9876 - Once updates/changes from server has complete, ...
How to Automate the Watchlist Import
See PDF document on How to Automate the Watchlist Import
How to get the version of Java
Open cmd pmpt Cd to PPGlobal\java\bin Enter java -version current as of 6444
How do I increase the Font size for list tabs?
1) Navigate to Home > Configure System > Global Settings > Change the Font size > click Save 2) Exit PassagePoint and log back in. The Font size in the list tabs will now be larger based on the size entered.
QS1000 QS2000 Troubleshooting Guide
QS1000/QS2000 Troubleshooting Guide We recommend that customers add the following expectation for the following paths for their antivirus - both for the PassagePoint server as well as all machines that install PassagePoint client. See Kb article on ...
How to push the visitor Photo From PassagePoint to CCURE 9000
To push the visitor photo from PassagePoint to CCure during sign in. To send visitor photo to Ccure9000 in PassagePoint ACS SignIn script you have to add 'Image -> @photo:$visit.visitor.photo'. Make sure while adding this string in SignIn Script no ...
How to Install and Configure the CR1100 with Parser key
How to Install and Configure the CR1100 (w/ Parser) Download and Install the CR1100 Driver Do not Plug in the CR1100. Please download the CR1100 Virtual Com driver from: http://downloads.stopware.com/updates/codereader/cr1100.zip Plug in the CR1100 ...
How to add a camera
Please enable app Permissions for your camera in Windows Select Start > Settings > Privacy & security > Camera, then make sure Camera access is turned on To add a webcam: log in to PassagePoint with admin Navigate to Home > Station Preferences > ...
How to Configure Kiosk Profile when receiving error alert No Screen Policy Configured on login
See attached doc on How to Configure Kiosk Profile when receiving error alert No Screen Policy Configured on login
How to Install and Configure the Dymo 550
How to Install and Configure the Dymo 550 NOTE: Using the forward button to send a label and attempt to retract it, the counter will continue counting. Therefore, it's advisable to refrain from manually feeding labels unnecessarily. Download the ...
How to change the Max Global settings for Search Tabs, and List result Tabs
PassagePoint limits the number of results to 200. If results are more than this, PassagePoint returns, "Your results are greater than (Max Global Settings). Please refine your results using advanced search: While 200 is the suggested result max, the ...
How to allow other hosts to edit an upcoming visit
To enable other hosts to edit an upcoming visit: 1) Log in with any admin user role with access to the 'Web Module Interfaces' 2) Select and Edit your configured Web Module Interfaces 3) Check 'Allow all hosts to edit an upcoming visit' and Click ...
Acuant - How to turn on logging
create a new folder and rename the folder to "cssnlogdir" and 'acutrace' in the root of the "c" drive Do a normal Scan from PasasgePoint Logs are then saved to the "cssnlogdir" and 'acutrace' folder. Delete cssnlogdir when done
How to test the ID-150
Download the Twacker tool: http://downloads.stopware.com/updates/AcuantSDK/Twack_32.zip How to use Twacker? After the installation, you can follow the steps below to test your scanners. Launch Twacker. Go to Windows ‘Start’ menu and type ‘Twacker’. ...
How to enable Watchlist alert for the Kiosk
To enable the Watchlist alert: Note: the PassagePoint Services will need to be restarted for the new email template to begin sending. #1 Add the email notification for Internal Watch List Match Notification 1) Navigate to Home > configure system > ...
How to Add more than one email address to host
You can add an email ID in any of the custom fields (example: host info custom 1), and you can drag and drop the Host: Custom Fied 1" Database Objects from the list of E-mail templates. To enable custom field for host see kb article below ...
HL7 - how to set patient room/bed limits on a visitor
PassagePoint's HL7 module features a flexible patient room/bed limit that allows limiting visitors to a patient's room based on location HL7 segment (PV1) Limits can be placed on any of the HL7 PV1 field index below (namely PV1-1 through PV1-11) ...
How to setup the Certis B4 20 / Certis B4 30
Click here to download the driver for the Certis B4 20 Click here to download the driver for the Certis B4 30 1) right click and run the driver executable as admin 2) after installing the driver >> navigate to windows > devices and printer > right ...
How to Test parser for 2D Barcode Scanner in the IdTestUtility
1) Download the IdTestUtilty from http://downloads.stopware.com/updates/AcuantSDK/IdTestUtility.zip 2) Extract the IdTestUtility into it's own folder 3) Open IdTestUtlity - choose option 29 4) On the left side paste the string below @\nANSI ...
SSO Client authentication with Groups
See KB article on how to configure Single Sign On (SSO) with PassagePoint Client AD Authentication https://support.stopware.com/portal/en/kb/articles/pasagepoint-client-ad-authentication To configure Single Sign On (SSO) with Groups PassagePoint must ...
HL7 - How to create a pop-up dialog window based on a HL7 message
PasasgePoint's HL7 integration has the ability to do a pop-up window based on a condition 1) Decide on the condition. In this example, a flag of "Y" will be sent in PV-2-3 when a pop-up is needed 2) Add an "Action" rule in "HL7 integration" Path to ...
How to Import Hosts
How to Import Hosts (Directory Persons) Log in to Passagepoint with admin navigate to Home> External Systems> Import Mappings > click “add” In Setting Details >> Enter the Import Name, Select Import People, then Select from the drop down a Category ...
Login Audits
PasasgePoint audits successful logins as well as failed logins For sucessful logins, passagepoint provides a "User Account Activity" see screenshot below: For failed logins, passagepoint logs this to our normal services.log found on the server The ...
Data Logics scanner installation
As passagepoint's barcodes are read via the com port, the Data Logics scanner needs to emulate a com port. 1) If you do not have the drivers for the scanner, you can get it here: http://downloads.stopware.com/updates/DataLogicDriver.zip Extract and ...
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