FAQ
How to Install and Configure the CR1100 with Parser key
How to Install and Configure the CR1100 (w/ Parser) Download and Install the CR1100 Driver Do not Plug in the CR1100. Please download the CR1100 Virtual Com driver from: http://downloads.stopware.com/updates/codereader/cr1100.zip Plug in the CR1100 ...
How to add a camera
Please enable app Permissions for your camera in Windows Select Start > Settings > Privacy & security > Camera, then make sure Camera access is turned on To add a webcam: log in to PassagePoint with admin Navigate to Home > Station Preferences > ...
How to Configure Kiosk Profile when receiving error alert No Screen Policy Configured on login
See attached doc on How to Configure Kiosk Profile when receiving error alert No Screen Policy Configured on login
How to Install and Configure the Dymo 550
How to Install and Configure the Dymo 550 NOTE: Using the forward button to send a label and attempt to retract it, the counter will continue counting. Therefore, it's advisable to refrain from manually feeding labels unnecessarily. Download the ...
How to change the Max Global settings for Search Tabs, and List result Tabs
PassagePoint limits the number of results to 200. If results are more than this, PassagePoint returns, "Your results are greater than (Max Global Settings). Please refine your results using advanced search: While 200 is the suggested result max, the ...
How to allow other hosts to edit an upcoming visit
To enable other hosts to edit an upcoming visit: 1) Log in with any admin user role with access to the 'Web Module Interfaces' 2) Select and Edit your configured Web Module Interfaces 3) Check 'Allow all hosts to edit an upcoming visit' and Click ...
How to get the version of passagepoint
On a passagepoint Client, log in as an Admin user, then do Home > Configure > product licenses > version is circled in red below
Acuant - How to turn on logging
create a new folder and rename the folder to "cssnlogdir" in the root of the "c" drive Do a normal Scan from PasasgePoint Logs are then saved to the "cssnlogdir" folder. Delete cssnlogdir when done
How to test the ID-150
Download the Twacker tool: http://downloads.stopware.com/updates/AcuantSDK/Twack_32.zip How to use Twacker? After the installation, you can follow the steps below to test your scanners. Launch Twacker. Go to Windows ‘Start’ menu and type ‘Twacker’. ...
How to enable Watchlist alert for the Kiosk
To enable the Watchlist alert: Note: the PassagePoint Services will need to be restarted for the new email template to begin sending. #1 Add the email notification for Internal Watch List Match Notification 1) Navigate to Home > configure system > ...
How to Add more than one email address to host
You can add an email ID in any of the custom fields (example: host info custom 1), and you can drag and drop the Host: Custom Fied 1" Database Objects from the list of E-mail templates. Now when email is sent Passagepoint will also send using the 2nd ...
HL7 - how to set patient room/bed limits on a visitor
PassagePoint's HL7 module features a flexible patient room/bed limit that allows limiting visitors to a patient's room based on location HL7 segment (PV1) Limits can be placed on any of the HL7 PV1 field index below (namely PV1-1 through PV1-11) ...
How to setup the Certis B4
Link to the driver for the Certis B4 https://www.seagullscientific.com/downloads/printer-drivers/pdc-certis-b4-20/ 1) right click and run the driver executable as admin 2) after installing the driver >> navigate to windows > devices and printer > ...
How to Test parser for 2D Barcode Scanner in the IdTestUtility
1) Download the IdTestUtilty from http://downloads.stopware.com/updates/AcuantSDK/IdTestUtility.zip 2) Extract the IdTestUtility into it's own folder 3) Open IdTestUtlity - choose option 29 4) On the left side paste the string below @\nANSI ...
SSO Client authentication with Groups
See KB article on how to configure Single Sign On (SSO) with PassagePoint Client AD Authentication https://support.stopware.com/portal/en/kb/articles/pasagepoint-client-ad-authentication To configure Single Sign On (SSO) with Groups PassagePoint must ...
HL7 - How to create a pop-up dialog window based on a HL7 message
PasasgePoint's HL7 integration has the ability to do a pop-up window based on a condition 1) Decide on the condition. In this example, a flag of "Y" will be sent in PV-2-3 when a pop-up is needed 2) Add an "Action" rule in "HL7 integration" Path to ...
How to Import Hosts
How to Import Hosts (Directory Persons) Log in to Passagepoint with admin navigate to Home> External Systems> Import Mappings > click “add” In Setting Details >> Enter the Import Name, Select Import People, then Select from the drop down a Category ...
Login Audits
PasasgePoint audits successful logins as well as failed logins For sucessful logins, passagepoint provides a "User Account Activity" see screenshot below: For failed logins, passagepoint logs this to our normal services.log found on the server The ...
Data Logics scanner installation
As passagepoint's barcodes are read via the com port, the Data Logics scanner needs to emulate a com port. 1) If you do not have the drivers for the scanner, you can get it here: http://downloads.stopware.com/updates/DataLogicDriver.zip Extract and ...
Kiosk - How to enforce the rule that a host must be selected from the directory, and make the first name non enterable
1) Host must be selected from the directory This is important when you don't want a visitor typing any names into the Host field Edit the KioskForm by following the screenshot below Find the variable "hostMustBeFromDirectory and set the properties to ...
Continental Access CA4K ACS (4000)
Continental Access CA4K ACS The below two strings mean we can send two access levels at the same time (multiple access level support). ACCESSGROUP1 -> $visit.currentTransaction.accessCardGrant.clearanceId ACCESSGROUP2 -> ...
How to configure the DS9208
Windows 10 already provides the USB CDC driver so you shouldn't be installing any drivers. If you are installing on windows 7, 8.1 see link for description and driver install links ...
Getting "Could not create the Java Virtual Machine"
When launching the client and seeing: This can occur if your machine is lacking the memory available to passagepoint. right click on your passagepoint client icon on the desktop and do "open file location" That drops into the passagepoint client ...
How to find the product version of PassagePoint
To find the version of passagepoint, there are 2 methods 1) on a client, login with an admin user, then do Home > configure > product licenses 2) on the Server using windows explorer, navigate to \\PPGlobal\Config\code In the code folder, the folder ...
Am I using IIS or Tomcat to serve the PassagePoint web module
Sometimes it is required to know whether your PassagePoint IntranetModule is being served by IIS or Tomcat. By Default, Tomcat runs on port 2080, and IIS runs on port 80 With that, by looking at the URL used to hit the web module, it is easy to ...
How to move a badge from one passagepoint server to another
sometimes it's useful to make changes in Dev, then move a badge to production. PassagePoint Global makes this very simple to do by providing an "export badge/Import badge" feature. 1) In Home > configure system >Badge Designs > select and Edit the ...
How to turn on the Dashboard
The Dashboard runs on port 2081 and that port will need to be enabled i n the server.xml file Open Server.xml file with Notepad open the file with Notepad, and search for 2081 Delete the comment tags (circled in red) once removed it should look like ...
How to add fields (objects) to a badge
PassagePoint Global makes it very easy to add fields or supported objects to a badge. 1) Decide which badge to add the field or object to. Most likely it'll be the badge with a status of "Default Badge" Hit the "Edit" to edit the badge 2) Make a ...
Force reinstall of Acuant SDK on client (Driver not installed or missing)
The Scanner Driver has not been installed and/or is missing from the system "C:\Program Files (x86)\Acuant" 1) open the C:\ppglobal folder>> Delete the .uninstaller folder 2) Go to c:\PPGlobal\client\ a. delete “jarCache” folder b. delete ...
HL7 - ADT fields
PID segment PV1 PV2
Web Customized Configurations
Customized Configurations 1. Web customization You can add your customized Logo image and CSS file for various web interfaces here. Lets say you want to add a custom Logo and CSS for a configured web interface with the name "wi1". The steps to do ...
logs - Where to find the services.log
PassagePoint's services.log file contains debugging inf that are helpful for troubleshooting purposes and can be found here: \\PPGlobal\Tomcat\logs
Kiosk - How to set Kiosk to print on sign-In
Change the 'OnSigninPrintBadge' to "True" for the 'KioskForm' Login as Amin > Home > Configure > Screen Policy > Kiosk Screens > KioskForm > Edit > select "OnSigninPrintBadge" > select 'true' and hit Enter > hit the save button
web pre-registration module - How to make company name and email mandatory
How to make company name and email mandatory Stop the passagepoint service On the server machine navigate to PPGlobal\Config\context\1\main.ctx Edit "options.xml" search for <isEmailRequired>false</isEmailRequired> ...
How to Reset the Admin password (PostgreSQL Backend)
If you don't know what back end DB you are running, see here first: https://support.stopware.com/portal/en/kb/articles/what-backend-database-am-i-running for SQL backend see here: Reset passagepoint Admin password with SQL server Backend ...
What Backend Database am I running
if you don't know what backend DB, check the sqlContext.xml file on the server C:\PPGlobal\Config\sqlcontext.xml The example below is going out to MS SQL server as the red circle indicates The example below is for postgresql
HL7 - PassagePoint's HL7 field mappings
see below for a list of mapping fields
How do I make the email field required on the web portal?
On the PassagePoint application server, navigate to "PPGlobal\Config\context\1\main.ctx" 1) Edit the 'options.xml' file using any text editer 2) update <isEmailRequired> from "false" to "true" <isEmailRequired>true</isEmailRequired> 3) Restart the ...
PassagePoint's web Module
PassagePoint web Module allows a user to pre-register visitors ahead of time. The authentication method can be 1) SSO through IIS NTLM (single sign on) When using SSO, a user clicks on the passagepoint website links and is logged on to the web module ...
Genetec Access control
The Genetec integration was done with Genetec Security Center 5.6. docs attached STOPware - Genetec ACS Integration _1_ Genetec Security Center Gentec Security Center Testing
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