FAQ
How to create a text object that contains multiple database fields
It's useful to have a single field that then contains multiple database objects. For example, firstname, lastname In the badge design, drag over the object "Text: 1 Line with Database Object dragging" From Here you can drag the firstname, lastname ...
How to repoint PassagePoint to a new SQL server
PassagePoint keeps the SQL server connection string in the "sqlcontext.xml" file on the passagepoint application server. see path below: \\PPGlobal\config\sqlcontext.xml To repoint: Edit the 'sqlcontext.xml' You will need to update the database ...
How to update Kiosk Timout
To do this login to the desktop client with the admin account. Navigate to Home > Configure System > Policy Manager > Screen Policy > select ‘Screen Type’ as ‘Kiosk Screens’ > expand kiosk > edit ‘KioskWelcome' screen. Select the ...
Watchlist "Disallow Sign in" with "override" feature
PassagePoint's watchlist is a quick way to add a visitor/host to a BOLO (be on the lookout) list. When a visitor/host is registered, and a match is made, the matched watchlist is brought up as a pop-up. To configure and turn the watchlist on, see ...
How to enable the PassagePoint watchlist
The passagepoint watchlist is a quick way to add a visitor/host to a BOLO (be on the lookout) list. When a visitor/host is registered, and a match is made, the matched watchlist is brought up as a pop-up. 1) Watchlist settings 2) Turn on alerts for ...
Using SSO login and getting "The Administrator needs to assign the station using the "Control Center" " error when launching PassagePoint?
On the client On the Client workstation that is getting the message "The Administrator needs to assign the station using the "Control Center 1) right click on the passagepoint client, and do "open file location" 2) edit the "client.bat" with notepad ...
Surface Pro resolution
Visitors will stop counting against bed/room limitations setting
when a visitor checks in, passagepoint increments a patients visitor count by 1 Because most hospitals typically do not sign out visitors, once a visitor physically leaves, this counter does not decrement. To address this, PassagePoint has a feature ...
Dymo Printer creating Copy Printers
To prevent Windows from creating multiple instances of your Dymo printer plug the printer into the same USB port all the time. Using different ports can cause Windows to recognize the printer as a new device, resulting in the creation of duplicate ...
How to Install and Configure the CR1500
Download and Install the CR1500 Driver Please do not plug in the CR1500. Please download the CR1500 Virtual Com driver and Cortex tools from: http://downloads.stopware.com/updates/codereader/cr1500.zip Install the driver Plug in the CR1500 Scan the ...
No client license available message
No client license available message when logging in. If this message comes up and login anyways you'll notice that you can only see the reporting and settings section, like below: When all client licenses are taken up, PassagePoint features a freebie ...
How to install and configure the zebra ZD421
NOTE: If you connected your printer to the computer via USB before the installation, follow these recovery steps before printer driver installation - https://supportcommunity.zebra.com/s/article/000022027 Turn Off Windows Power Saving Features To ...
How to setup LDAP authentication with PassagePoint's web module
1) First step is to setup PassagePoint with IIS see here: https://support.stopware.com/portal/en/kb/articles/iis-setup-with-passagepoint 2) Once you have IIS setup and is working and directs to the passagepoint website, open IIS manager, and click on ...
How to configure the Station Location and add new locations
1) Login to PassagePoint with the “admin” user. You can find the station location selection per workstation>> In Home> Station Preferences> Hit "Edit" 2) To add new station location>> go to home> configure system> destination & places> on the right ...
HL7 - How to add the MRN number to the PassagePoint Rapid Registration Form
The goal is to display the MRN on the rapid registration once a patient is looked up, like this: 1) Add the MRN field to the rapid registration form - Using passagepoint's powerful screen policy, edit the Rapid Registration form - Turn UniqueLabel's ...
How to create a Creating Custom Report
1. Log into PassagePoint and go to Report Center>Custom Report Builder. 2. Hit Add to create a new Custom Report. You should see the screen below. We will be using the Visit tree for this report. If you selected a field from the Visit tree all other ...
Directory Link - CCURE 9000 JDBC lookup example
How to configure and add a badge to passagepoint
This KB will use a Dymo 550 as an example and assumes the printer has been installed on windows. Give rights to the printer for everyone in windows. If this is not allowed, then make sure all printer settings within windows match the settings in ...
How to delete a visitor's record
You must be logged in as an Admin user and have "Enable Delete On Person Data" privileges 1) Log in as a user with Admin role, and review the Admin role You must have "Enable Delete On Person Data" checked If not, enable it by checking it off, save ...
windows 11 slow performance
Are you seeing slow windows 11 slow performance, and in turn affecting passagepoint's performance? Here are some possible culprits: Open the Task Manager (right click on taskbar, and hit "task manager") Then Click on the Performance item 1) Memory ...
MK Data failed to connect ssl
Failed to access the WSDL at: https://www.mkdenial.com/dplv3_1.asmx?wsdl. It failed with: Got sun.security.validator.ValidatorException: PKIX path building failed: download: https://downloads.stopware.com/updates/INT/patch/phosphate.zip On the ...
How to stop a visitor from printing automatically when signed in
By default a visitor is set to auto print signed in To change this behavior, turn the "printBadgeByDefault" variable to false in the screen policy for the screen you are using. In the below example, this is turned off for the Rapid Registration: Home ...
How to configure PassagePoint "Auto Login"
To configure PassagePoint "Auto Login" 1) Navigate to Home > Configure System > Select Authentication Rules > click Add a. Give the Rule a name, example “Auto Login” b. Select “Use Windows Single Sign On” > Click Save at the bottom 2) Navigate to ...
How to get logs for Support
There are 2 main logs for passagepoint 1) On the PassagePoint Server Majority of the time support will need the services.log file 2) On the specific client where the issue occured most of the time, support will need the client.log file
How to get the release version (build) of passagepoint
There are 2 ways: 1) Using a passagepoint client Login with a user with admin privileges, then Home > Configure > product licenses > product version 2) Using windows Explorer on the PassagePoint Server machine navigate to the "code" folder. Within ...
How to turn off/on keeping of the entire driver's license image
Log into passagepoint client as the admin user, or a user with admin privileges, then: Home > configure systems > screen policy > expand Visit Center Under Visit Center, click on "CaptureID" and hit Edit Set property to "true" to capture entire ...
How to make a field required.
PassagePoint's powerful screen policy allows the setting of a field to be set to 'required', which then forces a user to have to fill out a field before completing the form. The 'required' attribute is available for most of passagepoint's field on ...
Decartes Denied party screening (visual compliance) Ports and destination
PassagePoint can work with Decartes Denied party screen (visual compliance) As passagepoint must make a external call, the following port must be open outbound to : IP address: 192.250.27.175 port: 443 To set up in passagepoint, do Home > configure > ...
Determining Disk space needed
PassagePoint server application needs 2 GB for a clean new install. Based on Estimated number of visitors, and whether scanning of licenses, photos will be saved, the required space can be estimated. Pls download attached excel spreadsheet The ...
HL7 - Remove patient from lookup upon discharge
By default, PassagePoint allows a patient that has been discharged to be looked up for up to 2 days. This behavior is for instances where a patient has discharged, but family members may not be aware and are still looking for the patient. This is a ...
HL7 NON-verbose logging
If PasasgePoint's HL7 logger is set to verbose, to remove verbose logging, replace log4j2.xml on your server with attached log4j2.xml, then restart the passagepoint service.
How to create a user within PassagePoint using PassagePoint's username/password Login
Preliminary PassagePoint offers various ways to authenticate. 1) passagepoint Login 2) Single Sign on via AD LDAP 3) windows Single Sign on using workstationusername This "How To" will discuss item 1 above, passagepoint Login. PassagePoint's Login ...
How to enable searching a Host via intellihint by last name only
By default, PassagePoint requires at lest parts of a firstname and lastname to search. To enable searching a Host via intellihint by last name only, change the "requireFirstNameForIntellihints" to True Home > configure > Screen policy > select the ...
How to get the version of PassagePoint
Log in to PassagePoint with an Admin user, then: Home > Configure > product licenses see screenshot below
PassagePoint client server communication port (required)
Passagepoint client to server communication requires 3 ports ports - 2080, 9876,9875 2080 - is not encrypted and is used for the initial connection to download any updates/changes from the server. 9876 - Once updates/changes from server has complete, ...
How to Automate the Watchlist Import
See PDF document on How to Automate the Watchlist Import
How to get the version of Java
Open cmd pmpt Cd to PPGlobal\java\bin Enter java -version current as of 6444
How do I increase the Font size for list tabs?
1) Navigate to Home > Configure System > Global Settings > Change the Font size > click Save 2) Exit PassagePoint and log back in. The Font size in the list tabs will now be larger based on the size entered.
QS1000 QS2000 Troubleshooting Guide
QS1000/QS2000 Troubleshooting Guide We recommend that customers add the following expectation for the following paths for their antivirus - both for the PassagePoint server as well as all machines that install PassagePoint client. See Kb article on ...
How to push the visitor Photo From PassagePoint to CCURE 9000
To push the visitor photo from PassagePoint to CCure during sign in. To send visitor photo to Ccure9000 in PassagePoint ACS SignIn script you have to add 'Image -> @photo:$visit.visitor.photo'. Make sure while adding this string in SignIn Script no ...
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