PassagePoint freezing on adding scanner

PassagePoint freezing on adding scanner

PassagePoint Freezes on adding the Driver license Scanner to Station Preferences

PassagePoint is unable to locate the environment variable due to other conflicting environment variables or missing files.

The environment variable will need to be updated or added.

Verify the environment variable exist and update the environment variable.
i) Close the PassagePoint client ii) Verify and update the environment variable based on OS. See Below.

FOR Win 7 - Go to windows environment variables>> system variables>> edit the variable named “Path” then move"C:\Program Files (x86)\Acuant\SDK;"(path example below) to the front of the path ex: C:\Program Files (x86)\Acuant\SDK;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Oracle\jre\1.1.8\bin;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\ System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\

FOR WIN 10 - Go to windows environment variables>> system variables>> edit the variable named “Path” then move “C:\Program Files (x86)\Acuant\SDK” to the very top

If still freezing:

i) uninstall the SDK >> control panel >> programs and features >> uninstall AcuFill SDK
ii) uninstall all gemalto control panel >> programs and features >> anything "gemalto"

Go to \PPGlobal:
Delete the ".Uninstaller" folder

Go to \PPGlobal\client:
Delete the "jarCache" folder
Delete the "xmlCacheSecure"folder

Go to \PPGlobal\client\windows:
Delete the "cpprest100_1_2.dll" file
Delete the "ScanConsole.exe"
Delete the "cssn" folder

Go to  C:\Program files (x86):
Delete "Acuant" folder
Delete "Card Scanning Solutions" if existing

Reboot the pc
On start up "right click" PassagePoint Icon and "Run as Administrator"
When the SDK is finished, reboot the pc

Try Adding the scanner again

    • Related Articles

    • ID Scanner Troubleshooting Guide

      ID Scanner Troubleshooting Guide If your Drivers’ License / Passport Scanners are disconnecting or going inactive, please follow the steps below to help remedy the issue. NOTE: If you have a QS1000 / Qs2000 For issues please see KB article on ...
    • Force reinstall of Acuant SDK on client (Driver not installed or missing)

      The Scanner Driver has not been installed and/or is missing from the system "C:\Program Files (x86)\Acuant" 1) open the C:\ppglobal folder>> Delete the .uninstaller folder 2) Go to c:\PPGlobal\client\ a. delete “jarCache” folder b. delete ...
    • Fail driver installation sent from Server (looping and stuck on acuant installation screen)

      If you are stuck in a loop on the Acuant driver installation follow the instructions below open \ppglobal\.uninstaller (DOT uninstaller) there's two folders one has a dot in front. open the ".uninstaller" and look for these folders "cssn" and ...
    • How to skip the scanner driver installation

      To skip the scanner driver installation must be on Passagepoint build version 6437 or higher. To find the version: log in with admin>> go to home> configure system> product licenses> on the right hand side> product version> I'll need the last 4 ...
    • How to Test parser for 2D Barcode Scanner in the IdTestUtility

      1) Download the IdTestUtilty from 2) Extract the IdTestUtility into it's own folder 3) Open IdTestUtlity - choose option 29 4) On the left side paste the string below @\nANSI ...