PassagePoint freezing on adding scanner

PassagePoint freezing on adding scanner

PassagePoint Freezes on adding the Driver license Scanner to Station Preferences

PassagePoint is unable to locate the environment variable due to other conflicting environment variables or missing files.

The environment variable will need to be updated or added.

Verify the environment variable exist and update the environment variable.
i) Close the PassagePoint client ii) Verify and update the environment variable based on OS. See Below.

FOR Win 7 - Go to windows environment variables>> system variables>> edit the variable named “Path” then move"C:\Program Files (x86)\Acuant\SDK;"(path example below) to the front of the path ex: C:\Program Files (x86)\Acuant\SDK;C:\ProgramData\Oracle\Java\javapath;C:\Program Files (x86)\Oracle\jre\1.1.8\bin;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\ System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\

FOR WIN 10 - Go to windows environment variables>> system variables>> edit the variable named “Path” then move “C:\Program Files (x86)\Acuant\SDK” to the very top

If still freezing:

i) uninstall the SDK >> control panel >> programs and features >> uninstall AcuFill SDK
ii) uninstall all gemalto control panel >> programs and features >> anything "gemalto"

Go to \PPGlobal:
Delete the ".Uninstaller" folder

Go to \PPGlobal\client:
Delete the "jarCache" folder
Delete the "xmlCacheSecure"folder

Go to \PPGlobal\client\windows:
Delete the "cpprest100_1_2.dll" file
Delete the "ScanConsole.exe"
Delete the "cssn" folder

Go to  C:\Program files (x86):
Delete "Acuant" folder
Delete "Card Scanning Solutions" if existing

Reboot the pc
On start up "right click" PassagePoint Icon and "Run as Administrator"
When the SDK is finished, reboot the pc

Try Adding the scanner again




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