How to get logs for Support

There are 2 main logs for passagepoint

1)  On the PassagePoint Server

Majority of the time support will need the services.log file

2) On the specific client where the issue occured

most of the time, support will need the client.log file

• Related Articles

• logs - Where to find the services.log

  PassagePoint's services.log file contains debugging inf that are helpful for troubleshooting purposes and can be found here: \\PPGlobal\Tomcat\logs

• What should I do if I get a "The Administrator needs to assign the station using the "Control Center" " error when launching PassagePoint?

  On the client On the Client workstation that is getting the message "The Administrator needs to assign the station using the "Control Center 1) Log in with a user with 'admin' privileges 2) Go to home>> station preferences>> hit edit>> change ...

• How to get the version of Java

  Open cmd pmpt Cd to PPGlobal\java\bin Enter java -version current as of 6444

• How to get the version of passagepoint

  On a passagepoint Client, log in as an Admin user, then do Home > Configure > product licenses > version is circled in red below

• How to get the version of PassagePoint

  Log in to PassagePoint with an Admin user, then: Home > Configure > product licenses see screenshot below