PassagePoint service hard restart

PassagePoint service hard restart

A service hard restart is required when a change in memory has been modified in the service.bat file.

prerequisite

review the pasagepoint service, and if the passagepoint service is using an account, denote the account and make sure you have the password
This process removes the PassagePoint service account, and requires you to re-input the username/password.

The hard restart will also take PassagePoint down and users will not be able to access the system until the PassagePoint services has been started.






To perform a hard restart:

1) In the windows services, stop the "passagepoint server" service.
When the service is completely stopped

2) run command prompt as administrator (in windows search, type "cmd")
3) cd\ to the root of C:  (***NOTE** if your passagepoint is installed on D: you'll need to navigate to that drive)
4) cd to ppglobal\tomcat\bin
5) enter     "service remove"
6)  enter     "service install"




If the PassagePoint service is using an account (shown in prerequisite), stop the passagepoint service, and add the account username/password, then restart the service.

 



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