Acuant - How to turn on logging

create a new folder and rename the folder to "cssnlogdir" and 'acutrace' in the root of the "c" drive

Do a normal Scan from PasasgePoint

Logs are then saved to the "cssnlogdir" and 'acutrace' folder.

Delete cssnlogdir when done

Related Articles
How to disable the Acuant SDK Installer
How to disable the Acuant SDK Installer Note: This is only available in versions 6437 (7.05.2203_01.6437) and greater. To find the version - From the app: log in with admin>> go to home> configure system> product licenses> on the right hand side> ...
Force reinstall of Acuant SDK on client (Driver not installed or missing)
The Scanner Driver has not been installed and/or is missing from the system "C:\Program Files (x86)\Acuant" 1) open the C:\ppglobal folder>> Delete the .uninstaller folder 2) Go to c:\PPGlobal\client\ a. delete “jarCache” folder b. delete ...
HL7 verbose logging (prior to 6432)
To turn on Verbose logging for HL7 Rename your current log settings to log4j_old.xml Replace with attached log4j, then restart the passagepoint service.
HL7 verbose logging (6432 and higher)
To turn on Verbose logging for HL7 Rename your current log settings to log4j2_old.xml Replace with attached log4j2.xml, then restart the passagepoint service.
Fail driver installation sent from Server (looping and stuck on acuant installation screen)
If you are stuck in a loop on the Acuant driver installation follow the instructions below open \ppglobal\.uninstaller (DOT uninstaller) there's two folders one has a dot in front. open the ".uninstaller" and look for these folders "cssn" and ...

Related Articles