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INTRODUCING THE NEW Online PassagePoint Support Center - Your One STOP for all Your Support Needs! 
Attention PassagePoint Customers & Resellers, you can now gain direct access to Support Tickets with real-time status, as well as full access to our Technical Knowledge Base & PassagePoint Documentation. 
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    • Popular Articles

    • Automatically add destination from HL7 message

      PassagePoint can auto create destinations from the HL7 message ***NOTE*** The auto creation process runs once at midnight meaning that once passagepoint receives a new location, it is not created till this process is run at midnight This does 2 ...
    • Can you host the PassagePoint Server in the Cloud?

      Can you host the PassagePoint Server in the Cloud? PassagePoint simply requires an IP address for each PassagePoint client to make a connection to the server regardless of where that server is located.  Typically since PassagePoint is an on-premise ...
    • How to enable merge function and manually merge a person record

      1) Log in as admin> go to home> configure system> user roles> edit the admin role> scroll down to the bottom> Check "Enable Merge on Person data> save the changes. 2) Exit PassagePoint and log back in 3) In the Rapid Reg screen, look up the person. ...
    • To Disable Capturing of ID/DL Data

      To disable Capturing of ID/DL Data • Navigate to Home > Configure System> Policy Manager> Select Screen Policy • On the right hand side Expand Default Screen Policies > Expand Visit Center > Select 'CaptureID' > Click 'Edit' To disable capturing of ...
    • ID Scanner Troubleshooting Guide

      ID Scanner Troubleshooting Guide If your Drivers’ License / Passport Scanners are disconnecting or going inactive, please follow the steps below to help remedy the issue. NOTE: If you have a QS1000 / Qs2000 For issues please see KB article on ...