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INTRODUCING THE NEW Online PassagePoint Support Center - Your One STOP for all Your Support Needs! 
Attention PassagePoint Customers & Resellers, you can now gain direct access to Support Tickets with real-time status, as well as full access to our Technical Knowledge Base & PassagePoint Documentation. 
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    • Popular Articles

    • Automatically add destination from HL7 message

      PassagePoint can auto create destinations from the HL7 message ***NOTE*** The auto creation process runs once at midnight meaning that once passagepoint receives a new location, it is not created till this process is run at midnight This does 2 ...
    • Can you host the PassagePoint Server in the Cloud?

      Can you host the PassagePoint Server in the Cloud? PassagePoint simply requires an IP address for each PassagePoint client to make a connection to the server regardless of where that server is located.  Typically since PassagePoint is an on-premise ...
    • How to enable merge function and manually merge a person record

      1) Log in as admin> go to home> configure system> user roles> edit the admin role> scroll down to the bottom> Check "Enable Merge on Person data> save the changes. 2) Exit PassagePoint and log back in 3) In the Rapid Reg screen, look up the person. ...
    • To Disable Capturing of ID/DL Data

      To disable Capturing of ID/DL Data • Navigate to Home > Configure System> Policy Manager> Select Screen Policy • On the right hand side Expand Default Screen Policies > Expand Visit Center > Select 'CaptureID' > Click 'Edit' To disable capturing of ...
    • How to configure and add a badge to passagepoint

      This KB will use a Dymo 550 as an example and assumes the printer has been installed on windows. Give rights to the printer for everyone in windows. If this is not allowed, then make sure all printer settings within windows match the settings in ...